Copyright: ® Risa Lapidow


Help Contents

Technical Support


Technical Support

Please refer to the Technical Support page, (accessible from the Media Cybernetics' home page on the World Wide Web at http://www.mediacy.com), where valuable technical information is available to you. This information includes:

•	Answers to frequently asked questions

•	A collection of technical notes, including 'How To...' tips, sample macros, and more.

•	Technical information on built-in and third-party video acquisition hardware and software.

•	A Technical Support E-mail form

Before you contact Media Cybernetics' Technical Support for further assistance, please be prepared to provide the following information:

•	Your registration information: the product serial number (*), your name, phone number, organization name, mailing address, and e-mail address.

•	The software version number (*) and system information.

•	A description of the problem, and any relevant information regarding prior technical support assistance.

(*)  These numbers are displayed on the 'About' screen (open from the Help menu)

Note: Technical support is available only to registered users, during the basic or extended warranty period.

You may contact Media Cybernetics' Technical Support in either one of the following ways:

•	To speak with a technical support representative, please call (301) 495-3305, and ask for Technical Support. The Technical Support line operates on regular business days, between 9:00 a.m. and 5:00 p.m. EST.

•	To use e-mail, you may fill out the e-mail form available from the Technical Support page on the World Wide Web (see above); or e-mail your message directly to: techsupport@mediacy.com

For additional information on customer support available from Media Cybernetics, please refer to the Registration and Technical Support section in your Start-up guide.